September 1, 2003 and my life since

Last September 1, 2003, Etelecare International (during that time) hired me for one of their technical support accounts as an agent. It has already been 5 years since. Now, hmmm… what have I accomplished after 5 years? What have I learned from this company? Do I still see myself in this company or another 5 years or so?

After 5 years, from citibank libis to pbcom to cyberzone to pbcom again to alabang. started as a phone agent, became a dispatcher, then a transition queue oic, then a level 2 technician, then outbound agent, then team OIC, then team leader, then senior team leader and here I am now as Senior technical officer. A lot of movement in 5 years huh?!?

Well eTelecare has been a great help to me and my family. In the five that I’ve been hear I growed as a person mentally, emotionally and PHYSICALLY. I learned that if you let frustrations and depressions get you, it will pull you down. That there is always a good side in everything that happens around us. Just look over the fence and you’ll see. I learned to value the people around me especially when I became a leader. I learned to value the opinion of others. It was a big adjustment of looking into others’ wellfare first before looking into your own and it was fulfilling. Seeing your former subordinates grow and move up the ladder is rewarding. It feels great that they still look back and approach you when they need help. As far as being a team leader, I guess I could say that we have just not built a team but we had a family. I miss those guys from my team Catalyst and team Kaiser. The current “team” that I have right now is more of level 2 technicians and case controllers, they’re deployed to different teams and its seldom that we get together.

Outside the professional growth and fulfillment that this company has given me, of course, I’ve been around the best and worst people. I’ve pretended “friends” to those who pretended to be friends with but backstabbed me and have been around with those “REAL” friends . It’s true that its hard to look for a “true” friend in any industry but as long as you are to true to yourself, the hell with those who are just pretending to be your “friends”. The best thing that happened to me in this company is that I found the love of my life, my one and only neyney. Maybe having single for more than 2 years is worth the wait. Sometimes she’s the only reason why I go to work.

I just to be thankful that I had the best mentors, Madel, Boss O, Pacs, xTine, and Zasha. They made sure that they get the best out of me while I was under their tutelage. If not for them, maybe I may have resigned already and have not reached this far in my career.

5 years have passed and I guess from our original 20 employees hired for this technical support program last September 1, 2003 we’re only down to 5. Others have moved to different programs, others have looked for another career but I am still here. No absences, No lates. I know there are still a lot to learn and tons of challenges ahead but sometimes I’ve already thought of quitting and moving on. Maybe a new location? In 3 years time, I will be starting a new chapter of my life with my neyney and I am hoping that another promotion or two would help or maybe if a better paying job and career awaits me. Why not?

It has been a hell of ride, a lots of ups and down. But I know is that this very same company that hired me exactly 5 years ago helped me become who I am today and who I will become that I am thankful for.